NearbyLA

Customer Success Manager

GSM - Green SM

Full-time
$47/hr
No experience
Posted 1mo ago

About the job

Job Description Key Responsibilities: \n \n Lead end-to-end Customer Service operations, covering service quality, KPIs, workforce, incident management, and cross-functional coordination. \n Drive and optimize Customer Service operations for the U.S. market, enhancing customer satisfaction in alignment with the Global Customer Service strategy. \n Develop and execute Customer Service strategies and operational plans aligned with Company objectives. \n Develop and implement training programs to …

Location

Gardena, Los Angeles County

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