Director of Customer Experience
Robert Half
Full-time
$55/hr
No experience
Posted 5d ago
About the job
Description Primary Duties and Responsibilities: · Customer Experience Strategy: Own the strategy and roadmap for the full customer journey. Set clear goals and KPIs to improve customer experience, retention and automation and report on them regularly to the President and leadership team. · Retention and Lifetime Value: Make retention a driving force across the business. Partner with the marketing team to improve repeat purchase rate, subscription and replenishment programs, win-back efforts, a…
Location
El Segundo, Los Angeles County
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