Manager Customer Experience Operations
Kaiser Permanente
Full-time
$56/hr
No experience
Posted 7d ago
About the job
Job Summary: Establishes and provides leadership and direction for critical multi-dimensional member facing department within Customer Experience Operations. Has direct responsibility for all personnel, productivity, technology and quality, to include development of internal policies and procedures. Provide ongoing guidance on understanding customer needs and resolving member issues at a regional level. Develop and monitor analytic tool sets and metrics, conducts root cause analysis and advocat…
Location
Pasadena, Los Angeles County
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