NearbyLA

Call Center Manager

Brody Pennell HVAC

Full-time
$34–48/hr
No experience
Posted 1d ago

About the job

The Call Center Manager is responsible for leading the daily operations of the Customer Service and Dispatch teams, ensuring exceptional customer experiences while maximizing booking efficiency, technician productivity, and revenue opportunities. This role oversees inbound and outbound communications, dispatch coordination, scheduling performance, employee development, and call center metrics. The ideal candidate is a strong leader with experience in the home services industry who thrives in a …

Location

Palms, Los Angeles County

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