Senior Manager of Customer Experience
FIGS
Full-time
$58–63/hr
No experience
Posted 5d ago
About the job
Overview: The Senior Manager of Customer Experience is responsible for driving operational excellence across FIGS’ internal and external Customer Experience operations, ensuring we consistently deliver best-in-class service while meeting performance, quality, and SLA expectations. This leader owns the day-to-day health and performance of CX operations, with a strong focus on SLA delivery, workforce and operational readiness, BPO performance and accountability, and continuous improvement. They w…
Location
Santa Monica, Los Angeles County
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